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FAQ

FAQ

Most frequent questions and answers

The minimum order quantity is 1 piece.

Free shipping order value at less $500.

We accept PayPal, Western Union, Credit Card.

We have many shipping options for international. 

Such as Chinese Post Air Max, ePacket, Airmax, DHL, UPS, FedEX, EMS, e-EMS etc.. 

Normally, we will ship out your order within 3-4 working days after payment.

General it takes around 4-5 working days to all the world by DHL, 5-10 days by EMS, 15-45 days by economic parcel like ePacket, China Post Air Mail.

We make the place the order from us is as secure and simple as possible, you could make order from our website online.

First, please add all the products you want into the shipping cart and then follow the instructions to complete the order form and submit, getting your order number, plase record this order number for further inquires.

After you pay, and we confirm receive the payment from you, we will ship out the parcel to you in time, and then will tell you the tracking number, so you could check online. 

1, Use other browsers, like IE, Firefox, Google chrome, safari, opera etc..

2), If it still doesn’t work, you can copy the goods list including item number, size and color, send us by email together with your shipping address, then we will give our PayPal account, you can us directly by PayPal, after receive the payment, we will send the parcel to you. 

Usually we send only one package for one order unless it’s too large to be put into one box, but also only one tracking number,  if you want us to send two or more packages, please write down the request in the notice when you submit the order, but more packages, more shipping cost need pay, thanks.

Yes, after you place the order, we’ll check and inform you which items are out of stock, and inform you by email.

We will inform you at first time, you can charge items or cancel the order, we can refund to you by PayPal. 

The buyer can return the product if it does not meet his expectations within 10 days of its receipt, but buyer need bear the return carrier fee.   The product should be returned in its original condition in the original packaging.  Any products with defects (breakage, scratches etc) will not be accepted.  The return address must be confirmed before returning the products, you will receive a refund as soon as the products is delivered to our workshop.

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown.  The buyer or recipient of the shipment is responsible for all such taxes and duties.  Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country.  If in doubt, please check with your country’s customs office prior to ordering. 

Any import charges or fees are the buyer’s responsibility.  In order to ensure you receive your tax less or free upon import, we will declare it as a “GIFT” or “SAMPLE” with a lower value.  This lower price does not reflect that total price you paid or the market value of the product and may not apply to countries with different tariff rules.  If need to using the true value, or any other requests, please write down the information on the “Notes” when you complete order.

We would not charge extra fee other than actual purchase price and shipping fee.  Meanwhile, we would not responsible for any bank charge of your payment.  The order price does not including custom tax.  We’ll try our best to help our clients avoiding custom taxes, but because of the complexity of different countries custom tax policy, we are not sure if you package can pass custom with tax.

Toyoulike does not offer a catalog. All of our styles can be viewed and ordered on our website.

The sizes of our shoes can be found on most product detail pages. Most of our shoes are 34-43 in size (unless otherwise specified). 

Most product pages list the fabric of that particular shoes. If you need information that is not listed on the product page, please contact us.

Each shoes is made differently, so please check the size chart on the shoes page that you are looking at for accurate sizing information. 

Toyoulike.com is online ONLY!

All of our shoes are available here on the website. Please feel free to call or send us a note with any product questions and we’ll get back to you ASAP!

Simply choose your size and color on the shoes page. If the shoes is in our warehouse, you can place an order directly.

You can find the size chart at product description.

We ship to almost anywhere in the world!  If your country is not listed on the drop down menu for country in our checkout, please contact us for help.

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